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Cancellation and Refund Policy

Cancellation Policy

Keya Lifestyle Concepts believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained for orders for which shipping process has been initiated..

No cancellations are entertained for customised products that Indian Concepts marketing team has obtained for a specific customer requirement.

In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.


Exchange Policy

In case the product received by you is not as per your size requirement, Indian Concepts will be happy to exchange the product with appropriate size. To void any inconvenience due to size variation, it is advisable to confirm your size from the size chart or size calculator. You can also consult our customer care at 8527976973 to seek assistance on size selection. To request an exchange of the product, a request can be made at customercare@indianconceptsonline.com within 48 hours of receiving the product.


Refund Policy

When you buy our products, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell products that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within thirty 7 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are processed within 21 days period.